Location

Dublin

Department

IT Services

Job Purpose:

A vacancy has arisen in Arkphire Ireland for a Network Engineer. We are looking for high-performing Network Engineers who will join the network team to primarily work on the support desk.

You will be required to take responsibility for providing high-quality technical support for the solutions/products installed in our customers but also be available to assist with new\existing projects, client healthchecks and documentation as required.

 Our Engineers deliver effective technical customer support to our growing customer base, delivering solutions to both technical and non-technical end users while also supporting a wide range of networking technologies.

 We are very interested in individuals who have a proven track record of finding creative solutions to unique problems, and who will thrive in challenging situations.

 Applicants should have the following:

  • The suitable candidate will have at least 2 years' experience as a network engineer

  • Minimum of Cisco CCNP Certified Enterprise or Security)

  • Client-facing experience

  • English written and verbal skills; excellent phone manner

  • Firm grasp of how routing protocols and switching in Cisco products work

  • It is a requirement of the position that certifications and specialisations achieved are kept current during your employment

  • A full clean EU driving licence may be a requirement of the job

  • Experience in Cisco security along with any other firewall vendors experience would be a distinct advantage

  • An ability to communicate industry concepts and processes to both technical and non-technical audiences

  • An industry background that includes ICT, telecommunications, or consulting work a distinct advantage

  • Experience in web security and email security would be an advantage 

Responsibilities include:

  • Resolving customer issues or escalating to L3 engineer as required

  • Providing support to our clients on Cisco & Palo Alto firewalls

  • Supporting Cisco security products

  • Experience of any of the following products would be advantageous; ISE, Anyconnect, Amp, Umbrella & Stealthwatch, WSA, ESA & Duo

  • To work closely with the Professional Services team

  • You will be expected to become part of the on-call

  • Due to the nature of the work, the successful candidate will be required to work out of hours at times