Location

Dublin

Department

Security Services

 About Arkphire:

 Arkphire provide solutions across every aspect of IT to help your business perform better. We bring integrated solutions that span from desktops, collaboration, networking, security, managed services and data centre for faster digital transformation. We help our customers to transform their business in an increasingly connected world. We are the trusted IT partner to some of world’s leading companies with offices in Dublin and London. In fact, 6 out of the 10 leading multinationals in Europe, have chosen Arkphire as their preferred IT solution supplier.

We bring integrated solutions that span from desktops, collaboration, networking, security, managed services and data centre for faster digital transformation.

Purpose of the role:

We require a keen, experienced networks security engineer to provide support for our customers’ network infrastructure. This role is part of our dedicated Security Team. You will need to have a broad technical background with good communication skills, an eagerness to learn and previous experience in a similar role.

Role and responsibilities:

  • Providing 3rd Level Support to a broad range of clients on network security focused technologies
  • Able to be provide LLD design and consultancy for network security solution (only from time to time)
  • Able to manage customer onboarding process (documentation review, health checks, liaise with 3rd parties, setup monitoring alerts)
  • Accepting escalations from Level 2 engineers
  • Working with the team to develop processes and solutions able to enhance the service provided to our customers
  • Responsible for complying with all ISMS Policies and Procedures within Arkphire and support the ISMS continuous improvement process
  • Fluent in English

 Essential Skills:


  • Ability to communicate well with all levels of staff at client sites.

  • Quickly build good relation and gain client confidence.

  • Work individually and as a part of a team.

  • Be able to follow company procedures and methods.

  • Available to work out of hours / weekends if necessary.

  • Logical thinker.

  • Have a proven track record in trouble shooting and problem solving.

  • Ability to quickly learn new products.

 Education and experience:

  • Web security - strong and proven experience managing and delivery Cisco WSA bases web protection solutions

  • Email security - strong and proven experience managing and delivery Cisco ESA bases web protection solutions

  • Network security - strong and proven experience managing and delivery Fortinet based solutions (FortiGate, FortiAnalyzer, FortiManager)

  • Network security – strong understanding of NGFW features (IPS, AV/Malware protection, Web protection, SSL traffic inspection)

  • Network security – good understanding of PaloAlto firewalls

  • Network routing and switching technologies - experience working with vendors like Cisco and HP

  • Microsoft OS - experience working on Windows Server 2012/2016/2019 systems

  • Active Directory - experience on managing AD services and features

  • Holding active certification would be an advantage (EX: CCNP security, Fortinet NSE, CCNP routing and switching, etc…)

  • Exposure to scripting language like PowerShell and phyton would be an advantage