Purpose of the role:

This is a 2^nd to 3^rd level position with the role of discovering, documenting, and having a high-level understanding on how new client’s infrastructure is setup, including from core infrastructure, to business operations and applications. The role requires great communication skills to assess & communicate the discovery with technical and non-technical people alike, from regular users to 3^rd party vendors.

 Role and Responsibilities:

• Acting as the Technical Resource on Clients’ On-boarding.
• Acting as the Technical Resource on Clients’ Health Checks.
• Reviewing and creating documentation.
  • In our CMDB.
  • Infrastructure Visio Diagrams.
  • Collecting Credentials in a secure manner.
• Going on-site to work on device inventory.
• Act as the bridge between Arkphire, Clients and 3^rd Party Vendors.
• To give a technical presentation to technical and non-technical people.
  
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Education  & experience:

• Microsoft Windows Server
• Active Directory
• Office 365
• Strong networking skills
  • Cisco, HP, Juniper and Fortinet
• Strong Hypervisor skills
  • VMware and Hyper-V
• Strong SAN skills
  • NetApp and Dell
• Diagramming, formatting, preparation of graphics and tables
  • Microsoft Visio
  • Microsoft Office Products

     

    Essential Skills:

• Ability to communicate well with all levels of staff at client sites.
• Quickly build rapport and gain client confidence.
• Work individually and as part of a team.
• Be able to follow company procedures and methods.
• Available to work out of hours / weekends if necessary.
• Be a logical thinker.
• Have a proven track record in trouble shooting and problem solving.
• Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
• Ability to quickly learn new products.