Location

Dublin

Department

IT Services

The role of the project manager is to support the company strategy through effective project delivery, within budget and time frame to meet customer needs.

Duties and Responsibilities:

  • End to end project management - Project planning, documentation, scheduling, finances, tracking, technical handover
  • Act as liaison between customers and team members as required
  • Act as single customer point of contact and point of escalation in relation to projects
  • Chair and minute weekly project meetings with internal / external stakeholders
  • Manage clear channel of communication with internal and external stakeholders in relation to project status
  • Ensure completion of project pre-requisites prior to project commencing
  • Review and edit of engineers’ time sheets
  • Create project reports for directors and larger customers
  • Ensure 100% customer satisfaction in relation to project delivery
  • Maintain regular and effective communication with internal and external stakeholders
  • Maintain strong customer relationship through onsite visits, Face-to-face communication and reporting as required
  • Continuous focus on process improvement and efficient working methods
  • Ensure completion of projects in an efficient and cost-effective manner in line with deadlines and required structures
  • Ensure completion of projects to a best practice standard
  • Ensure technical handover to internal departments and customer IT personnel
  • Achieve efficiencies through automation of departmental processes and procedures

Experience and Education:

  • Project management qualification (PMP or Prince2)
  • Experience within IT industry is desirable
  • Leadership or people management qualification is desirable
  • 3-5 years project management experience
  • Experience of managing up to 20 small/medium projects at the same time
  • Experience of managing multi technology projects to include Cloud migrations, O365 deployment, Network & data centre infrastructure, Firewall, and cyber security solutions
  • Project management systems experience
  • Proficient use of Microsoft Project

 Desirable Skills:

  • Proficient use of Microsoft Project
  • Proficient use of Microsoft suite
  • Previous use of ConnectWise or Navision

Skills and Abilities:

  • Excellent written and verbal communication skills
  • Excellent stakeholder management skills
  • Time Management
  • Organisational skills
  • Ability to work autonomously with limited supervision
  • Ability to motivate a team or people to deliver a project
  • Ability to quickly build rapport with stakeholders
  • Ability to manage multiple projects and conflicting deadlines
  • Decisiveness and ability to ‘think on your feet’
  • Problem solving skills