IT Services

The role of the project manager is to support the company strategy through effective project delivery, within budget and time frame to meet customer needs.

Duties and Responsibilities:

  • End to end project management - Project planning, documentation, scheduling, finances, tracking, technical handover
  • Act as liaison between customers and team members as required
  • Act as single customer point of contact and point of escalation in relation to projects
  • Chair and minute weekly project meetings with internal / external stakeholders
  • Manage clear channel of communication with internal and external stakeholders in relation to project status
  • Ensure completion of project pre-requisites prior to project commencing
  • Review and edit of engineers’ time sheets
  • Create project reports for directors and larger customers
  • Ensure 100% customer satisfaction in relation to project delivery
  • Maintain regular and effective communication with internal and external stakeholders
  • Maintain strong customer relationship through onsite visits, Face-to-face communication and reporting as required
  • Continuous focus on process improvement and efficient working methods
  • Ensure completion of projects in an efficient and cost-effective manner in line with deadlines and required structures
  • Ensure completion of projects to a best practice standard
  • Ensure technical handover to internal departments and customer IT personnel
  • Achieve efficiencies through automation of departmental processes and procedures

Experience and Education:

  • Project management qualification (PMP or Prince2)
  • Experience within IT industry is desirable
  • Leadership or people management qualification is desirable
  • 3-5 years project management experience
  • Experience of managing up to 20 small/medium projects at the same time
  • Experience of managing multi technology projects to include Cloud migrations, O365 deployment, Network & data centre infrastructure, Firewall, and cyber security solutions
  • Project management systems experience
  • Proficient use of Microsoft Project

 Desirable Skills:

  • Proficient use of Microsoft Project
  • Proficient use of Microsoft suite
  • Previous use of ConnectWise or Navision

Skills and Abilities:

  • Excellent written and verbal communication skills
  • Excellent stakeholder management skills
  • Time Management
  • Organisational skills
  • Ability to work autonomously with limited supervision
  • Ability to motivate a team or people to deliver a project
  • Ability to quickly build rapport with stakeholders
  • Ability to manage multiple projects and conflicting deadlines
  • Decisiveness and ability to ‘think on your feet’
  • Problem solving skills