Location

Dublin

Department

IT Services

Arkphire:

Arkphire, a Presidio IT solutions company, with operations in Dublin, London, São Paulo, Singapore, Tel Aviv and Tokyo. We design, build, supply and manage IT products, networks and solutions to customers across Europe, Middle East and Africa (EMEA) and the Asian Pacific Continent (APAC). We are the trusted IT partner to some of world’s leading companies. In fact, 6 out of the 10 leading FDI multinationals in Europe, have chosen Arkphire as their preferred IT solution supplier.

Purpose of the role:

The receptionist will become the first point of contact for Arkphire customers both on our main phone line and within our Office HQ in Sandyford. The receptionist will be responsible for answering calls in a friendly and professional manner and connecting the customer to the department they are looking for. Ad-hoc duties such as office management and organisation may be part of the role when required.

Responsibilities:

  • First point of contact for all visitors over the phone, via email and in person
  • Meet & greet clients and sign them into the building
  • Schedule appointments, meetings, internal booking system
  • Manage incoming calls and distribute to the relevant area / individual
  • Dealing with product and services related queries via phone, email and in house portal
  • Manage and assist colleagues with administrative tasks
  • Performing ad-hoc administrative duties on client files
  • Diary management and appointment scheduling
  • Sorting post, arranging couriers, ordering supplies, taking messages etc

Requirements:

  • Professional and friendly manner
  • 2 years experience in customer service or reception role is necessary
  • A good technical understanding of IT Managed Services is an advantage but not essential
  • Strong IT skills
  • Proficient in Microsoft Office
  • Interpersonal skills and working as part of a team
  • Excellent numeracy, verbal and written communication skills - Fluency in English essential
  • Accuracy and attention to detail
  • Excellent time management skills