IT Services

Purpose of the role:

We require a keen, experienced networks security engineer to provide support for our customers’ network infrastructure. This role is part of our dedicated Security Team. You will need to have a broad technical background with good communication skills, an eagerness to learn and previous experience in a similar role.

 Role and Responsibilities:

  • Providing 3rd Level Support to a broad range of clients on network security focused technologies
  • Able to be provide LLD design and consultancy for network security solution (only from time to time)
  • Able to manage customer onboarding process (documentation review, health checks, liaise with 3rd parties, setup monitoring alerts)
  • Accepting escalations from Level 2 engineers
  • Working with the team to develop processes and solutions able to enhance the service provided to our customers
  • Responsible for complying with all ISMS Policies and Procedures within Arkphire and support the ISMS continuous improvement process
  • Fluent in English

Education  & experience:

  • Web security - strong and proven experience managing and delivery Cisco WSA bases web protection solutions
  • Email security - strong and proven experience managing and delivery Cisco ESA bases web protection solutions
  • Network security - strong and proven experience managing and delivery Fortinet based solutions (FortiGate, FortiAnalyzer, FortiManager)
  • Network security – strong understanding of NGFW features (IPS, AV/Malware protection, Web protection, SSL traffic inspection)
  • Network security – good understanding of PaloAlto firewalls
  • Network routing and switching technologies - experience working with vendors like Cisco and HP
  • Microsoft OS - experience working on Windows Server 2012/2016/2019 systems
  • Active Directory - experience on managing AD services and features
  • Holding active certification would be an advantage (EX: CCNP security, Fortinet NSE, CCNP routing and switching, etc…)
  • Exposure to scripting language like PowerShell and phyton would be an advantage


Essential Skills:

  •   Ability to communicate well with all levels of staff at client sites.
  •   Quickly build good relation and gain client confidence.
  •   Work individually and as a part of a team.
  •    Be able to follow company procedures and methods.
  •   Available to work out of hours / weekends if necessary.
  •   Logical thinker.
  •   Have a proven track record in trouble shooting and problem solving.
  •   Ability to quickly learn new products