Location

Dublin

Department

IT Services

Purpose of the role:

The role of the Senior Project Manager is to support the company strategy through effective project delivery, within budget and time frame to meet customer needs.

 Role and Responsibilities:

  • End to end project management - Project planning, documentation, scheduling, finances, tracking, technical handover
  • Act as liaison between customers and team members as required
  • Act as single customer point of contact and point of escalation in relation to projects
  • Chair and minute weekly project meetings with internal & external stakeholders
  • Manage clear channel of communication with internal and external stakeholders in relation to project status
  • Ensure completion of project pre-requisites prior to project commencing
  • Review and edit of engineers’ time sheets
  • Create project reports for directors and larger customers
  • Attend resource capacity reviews with Sales and Operations Directors
  • Ensure 100% customer satisfaction in relation to project delivery
  • Maintain regular and effective communication with internal and external stakeholders
  • Maintain strong customer relationship through onsite visits, Face-to-face communication and reporting as required
  • Continuous focus on process improvement and efficient working methods
  • Conduct Bi-weekly 1:1s with Project Management team members to manage performance
  • Complete performance reviews and ensure all team members have active development plans
  • Ensure 100% customer satisfaction in relation to project delivery
  • Maintain regular and effective communication with internal and external stakeholders
  • Maintain strong customer relationship through onsite visits, Face-to-face communication and reporting as required
  • Ensure onsite/datacentre visits for engineers are scheduled in advance and the site is prepped 
  • Ensure project completions to industry standards/best practices
  • Ensure completion of pre-requisite tasks and planning to avoid issues and re-do of work
  • Engage with internal and external stakeholders in a respectful manner
  • Ensure technical handover to service teams are completed to ensure they are aware of customer environment changes
  • Education  & experience:

  • Project management qualification
  • Experience within IT industry is desirable
  • Leadership or people management qualification is desirable
  • AT least 6 years of Infrastructure projects
  • At least 3 years of Cloud projects
  • At least 3 years of Security projects including SIEM
  • At least 6 years project management experience
  • At least 3 years’ experience in a project management team lead role (desirable)
  • Experience in a managed service provider
  • Project management systems experience
  • Proficient use of Microsoft Project
  • Proficient use of Microsoft suite
  • Previous use of ConnectWise or Navision

Essential Skills:

  • Excellent written and verbal communication skills
  • Excellent stakeholder management skills
  • Time Management
  • Organisational skills
  • Ability to work autonomously with limited supervision
  • Ability to motivate a team or people to deliver a project
  • Ability to quickly build rapport with stakeholders
  • Ability to manage multiple projects and conflicting deadlines
  • Decisiveness and ability to ‘think on your feet’
  • Problem solving skills