IT Services

Arkphire are actively recruiting for an experienced & motivated Tier 2 Virtualisation Engineer with Citrix Qualifications. The successful candidate will join one of our off site teams.

Key Responsibilities

  • Managing End User Computing Incidents & Tasks through Customer case handling system (Open Pursuit)
  • Proactive monitoring of Customer Citrix Farm
  • Managing relationship between Deskside Service Support & BSC Service Centre
  • Implementing & maintaining maintenance Plans
  • Working closely with other Customer ITS delivery team to resolve incidents
  • Day to Day Administration of the Citrix Farm
  • Creating Tips & Tricks
  • Support Customer Workspace Strategy
  • Maintain and create relevant documentation as required

Essential Skills:

  • Good knowledge of Windows Server 2008r2 & Server 2016 operating systems.
  • Good knowledge of Citrix XenDesktop 7.6 & Citrix XenDesktop 7.15 troubleshooting
  • Good knowledge of network troubleshooting
  • Good working knowledge of Active Directory.
  • Good App-V Administration
  • Good Wyse thin client administration
  • Good knowledge of Controlup Monitoring
  • Familiarity with other areas of desktop technologies e.g. Virtual  Desktop, device imaging, software packaging, application layering.
  • Good working knowledge of current desktop technologies, Microsoft Office and cloud technology.
  • Good working knowledge of current IT industry technologies and IT service management processes.

Desirable Skills:

  • Appsense Administration
  • working knowledge of IIS and other web technologies.
  • working knowledge of Scripting – PowerShell preferably.
  • App-V Administration

Other Skills

  • Excellent interpersonal and relationship building skills
  • Excellent verbal and written communication skills
  • Proven ability to be customer focused

Education & Experience

  • 3rd LevelQualification
  • CitrixQualifications
  • 2-3  years of working in a support role as an end user computing engineer