Central & Cecil Housing Trust

Arkphire’s Managed IT as a Service (MITaaS) provides Central and Cecil Housing Trust with peace of mind knowing critical network issues will be resolved in less than 2 hours.

 

Arkphire’s Managed IT as a Service (MITaaS) provides Central and Cecil Housing Trust with peace of mind knowing critical network issues will be resolved in less than 2 hours.

Services provided

  • Complete visibility of the entire IT environment via Arkphire’s edge/point portal

  • Scheduled, regular infrastructure and security health checks

 

  • Dedicated support from 08:00-18:00, including bank holidays

“Arkphire helped us ensure that there was a smooth transition and no interruption to service during the changeover. ”

Stuart James Harper, Head of Innovation and Technology

 

The Challenge

Originally founded in 1927 to provide refuge to homeless young women, Central & Cecil Housing Trust has expanded to also offer support to families and the elderly. The Trust manages 30 buildings across London, Middlesex, Surrey and Berkshire.

In 2016 C&C issued a tender for a new IT partner as the company had outgrown its current provider. The new partner needed to be able to support C&C’s growth and enable them to expand further. C&C chose Arkphire because of its experience and its central London location – close to the majority of the C&C buildings.

The Solution

At the outset, Arkphire undertook security and network health checks of the IT environment. VMware Hosts and NetApp Storage were upgraded and the organisation migrated to Office 365. Wi-Fi was installed in all sites.

Arkphire also migrated C&C from a dedicated DR site in Godalming to Arkphire’s DRaaS solution, which is based on Microsoft Azure. This has drastically reduced the operational costs and has taken away all of the hardware and software that was required to be supported/managed in DR.

Subsequent to this, ongoing improvement projects have included the C&C Backup being migrated in to a low-cost AWS Glacier environment, still using Veeam. Security has also been enhanced through the use of both Fortinet firewalls and DUO 2Factor Authentication.

Arkphire uses ITIL framework which is a set of practices that focuses on aligning IT services with business needs. ITIL is used to demonstrate compliance and to measure improvement.

Arkphire now proactively manages and monitors C&C’s IT infrastructure across all sites and supports C&Cs backup and disaster recovery processes.



The Outcome



Arkphire provides dedicated IT help desk support to C&C and regularly assesses the ICT infrastructure with Infrastructure and Security Health Checks.

This ensures that C&C’s infrastructure is best secured from hackers, spam and viruses.

C&C has great peace of mind knowing that their managed services partner is providing high level, proactive support and any critical network issues will be resolved in under 2 hours.

“One of the many advantages of working with Arkphire is that we now have a consolidated view of the IT infrastructure including status updates via Arkphire’s edge/point portal.”
Stuart James Harper, Head of Innovation and Technology, Central & Cecil Housing Trust

The Arkphire difference

  • Critical network issues resolved in under 2 hours with high level, proactive support 
  • Full alignment of IT services with business needs, using ITIL framework
  • Regular assessments of ICT infrastructure with Infrastructure and Security Health Checks infrastructure

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